Privacy Policy

Last updated: May 2026

At Idyl, your privacy matters to us. This policy explains what information we collect, how we use it, and how we keep it safe.

1. Information We Collect

When you visit or make a purchase from our store, we may collect the following:

Personal information: Name, email address, shipping address, phone number, and payment details.
Device information: IP address, browser type, and pages visited via cookies and analytics tools.
Order information: Products purchased, order history, and communication preferences.

2. How We Use Your Information

We use your information to:

Process and fulfil your orders.
Send order confirmations, shipping updates, and tracking information.
Respond to your enquiries and provide customer support.
Improve our store and personalise your shopping experience.
Send marketing emails (only if you've opted in — you can unsubscribe anytime).

3. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties only as necessary to operate our store, including:

EPROLO — our fulfilment partner, to process and ship your orders.
Shopify — our e-commerce platform. View Shopify's privacy policy at shopify.com/legal/privacy.
Payment processors — to securely handle transactions.
Analytics providers — to help us understand how our store is used.

4. Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can disable cookies in your browser settings, though this may affect some features of our store.

5. Data Retention

We retain your personal information for as long as necessary to fulfil orders, comply with legal obligations, and resolve disputes. You may request deletion of your data at any time by contacting us.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Opt out of marketing communications at any time.
Lodge a complaint with your local data protection authority.

7. Security

We take reasonable measures to protect your personal information. All transactions are encrypted via SSL. However, no method of transmission over the internet is 100% secure.

8. Third-Party Links

Our store may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our store constitutes acceptance of the updated policy.